According to Interpersonal Needs Theory, which need involves feeling loved, valued, and emotionally connected to others? A. Inclusion B. Affection C. Control D. Safety

B. Affection

Loud construction noise outside your classroom is an example of: A. Physiological noise B. Psychological noise C. External noise D. Semantic noise

C. External noise

Being distracted because you are hungry during a lecture is an example of: A. External noise B. Psychological noise C. Physiological noise D. Relational noise

C. Physiological noise

Self-concept refers to: A. The ability to manage emotions B. A relatively stable set of perceptions about oneself C. Comparing yourself to others D. How others see you

B. A relatively stable set of perceptions about oneself

Reflected appraisal suggests that: A. Self-esteem never changes B. We see ourselves exactly as we are C. Our self-concept is influenced by how we believe others view us D. Self-concept is entirely genetic

C. Our self-concept is influenced by how we believe others view us

The image a person presents to others is called: A. Perceived self B. Ideal self C. Presenting self D. Reflected self

C. Presenting self

Which Johari Window area contains information known to both you and others? A. Hidden Area B. Blind Area C. Open Area D. Unknown Area

C. Open Area

Which Johari Window area contains information you know about yourself but choose not to share? A. Hidden Area B. Open Area C. Blind Area D. Unknown Area

A. Hidden Area

A stereotype is: A. A proven fact about a group B. A predictive generalization about a group C. A communication theory D. An emotion

B. A predictive generalization about a group

Why are stereotypes harmful? A. They encourage critical thinking. B. They recognize individual differences. C. They assume all members of a group are the same. D. They improve communication accuracy.

C. They assume all members of a group are the same.

Ethnocentrism refers to: A. Appreciating all cultures equally B. Adapting to different cultures C. Believing one's own culture is superior D. Studying cultures objectively

C. Believing one's own culture is superior

Emotional intelligence (EI) is: A. Academic intelligence B. The ability to understand and manage emotions and recognize others' emotions C. A personality trait D. A type of perception

B. The ability to understand and manage emotions and recognize others' emotions

Facilitative emotions: A. Prevent effective functioning B. Promote effective functioning C. Are always negative D. Cause communication breakdowns

B. Promote effective functioning

Persistently dwelling on negative thoughts is called: A. Reflection B. Regulation C. Rumination D. Reframing

C. Rumination

Which fallacy involves believing everything must be done perfectly? A. Approval B. Perfection C. Shoulds D. Helplessness

B. Perfection

Which fallacy involves expecting the worst possible outcome? A. Causation B. Catastrophic Expectations C. Approval D. Perfection

B. Catastrophic Expectations

Abstract language is language that: A. Provides highly specific details B. Summarizes information but loses detail C. Uses only facts D. Avoids interpretation

B. Summarizes information but loses detail

The statement "I'll be there soon" is an example of: A. Precise language B. Relative language C. Scientific language D. Inclusive language

B. Relative language

Emotive language is language that: A. Is emotionally neutral B. Creates emotional reactions C. Uses only factual information D. Avoids persuasion

B. Creates emotional reactions

An "I" statement helps communicators: A. Blame others B. Take responsibility for their feelings C. Avoid communication D. Win arguments

B. Take responsibility for their feelings

The word "but" often: A. Reinforces the first part of a message B. Cancels or weakens what came before it C. Improves clarity D. Increases empathy

B. Cancels or weakens what came before it

Which statement demonstrates an inclusive "we"? A. You need to fix this problem. B. We can work together to solve this problem. C. I don't care what you think. D. That's your responsibility.

B. We can work together to solve this problem.