Terms
70 new/unreviewed 70 total
Term
tangibles, reliability, responsiveness, assurance, and empathy
Definition
what the quality of a service is judged on
New/Unreviewed
Term
utility
Definition
the power to satisfy needs
New/Unreviewed
Term
value
Definition
relative measurement of the worth of a product in exchange for other products/what the customer feels they give up
New/Unreviewed
Practice Tests
0 total
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