What are the 4 components of interprofessional collaboration?

- Role clarification - Interprofessional conflict resolution - Collaborative leadership - Team functioning

What are the 5 factors that define a team?

- Location - Composition - Stability - Leadership - Duration

What acronym describes conflict management?

DESC D: Describe situation E: Express how it makes you feel S: Specify desired outcome C: Consequences if not resolved

What is the Plus-Delta model?

- Describes feedback for team communication - Plus: what went well? - Delta: what could be improved?

What are the 4 phases of counselling interviews?

- Involving (engaging) - Exploration-Education (focusing) - Resolving (planning) - Closing

What does "attending" mean?

- Active listening

What are the 3 essential components for attending?

- Openness - Concentration - Comprehension

What does poor listening stem from? 5

- Underdeveloped attention span - People don't listen unless it's benefitting them - Judgements of behavior - The media - Bias

What are the 3 different question styles?

- Close ended: yes or no - Open ended: freedom of answer - Funneling: start with a broad topic then narrow to a specific topic

What are 3 problematic question styles?

- "Why" questions: too judgmental - Multiple questions: confusing - Question answer traps: feels like interrogation

What are clarifying responses?

Responses that encourage clients to talk about their experiences

What are the 5 steps in giving advice?

1. Give in nonjudgmental manner 2. Identify problem 3. Explain need to change 4. Plan of action 5. End with open-ended question

What does "noting a discrepency" mean?

- Finding inconsistencies within a client due to resistance to change - Intent in noting a discrepancy should not be to criticize

What are 4 steps to note a discrepancy?

1. State observation: hard or soft approach 2. "On the one hand" expression 3. Tentatively name discrepancy 4. Directly name discrepancy

How do you communicate complexity? 3

- As little technical detail as possible - Metaphors/imagery - Deconstruct