What is interprofessional collaboration?

Process where different healthcare professionals communicate and share knowledge to improve patient-centered care

What is the goal of interprofessional collaboration?

Improve patient outcomes through shared decision-making

What are key components of the competency framework?

Role clarification, team functioning, collaborative leadership, conflict resolution, communication, client-centered care

What is client-centered care in teamwork?

Involving patients and families as partners in care decisions

What is role clarification?

Understanding your role and others’ roles in a team

What is team functioning?

Understanding team dynamics to work effectively together

What is collaborative leadership?

Working together with all participants to improve outcomes

What is interprofessional communication?

Collaborative, responsive, responsible communication between professionals

What is interprofessional conflict resolution?

Managing disagreements effectively within teams

What does each team member contribute?

Personal contributions, professional contributions, collaboration skills

What factors define a team?

Location, composition, stability, leadership, duration

What are characteristics of a good team?

Client-centered, shared goals, role understanding, flexibility, trust

What additional good team traits exist?

Effective communication, conflict resolution, shared responsibility, feedback, decision-making

What are the main conflict styles?

Avoidance, competition, adaptation, collaboration

What is the DESC method?

Describe, Express, Specify, Consequences

What is the purpose of DESC?

Structured communication for conflict resolution

What does "Describe" mean in DESC?

State the situation objectively

What does "Express" mean?

Share feelings/concerns

What does "Specify" mean?

Suggest solutions

What does "Consequences" mean?

Explain impact on outcomes

What is healthy communication?

Communication that builds trust, resolves problems, and improves relationships

What are benefits of healthy communication?

Trust, clarity, engagement, better relationships

What is the Plus-Delta model?

Feedback model identifying what went well (plus) and what can improve (delta)

What is the purpose of counseling flow?

Guide structured client interactions

What are phases of counseling?

Engaging, exploring/educating, resolving/planning, closing

What happens in the engaging phase?

Build rapport, set agenda, establish trust

What happens in exploration phase?

Assess behaviors, explore problems, provide education

What happens in resolving phase?

Plan behavior change with client

What happens in closing phase?

Summarize, reinforce goals, arrange follow-up

What is active listening?

Giving full attention to verbal and nonverbal communication

Why is active listening important?

Builds rapport and communicates empathy

What are key components of active listening?

Openness, concentration, comprehension

What behaviors show active listening?

Eye contact, body language, verbal prompts

What are guidelines for effective listening?

Focus, avoid judgment, listen for meaning, maintain attention

What are common issues with poor listening?

Bias, short attention span, focusing on self-interest, judging based on nonverbal cues

What is the purpose of questioning in counseling?

Gather information and encourage exploration

What are close-ended questions?

Yes/no or short answer questions

What are open-ended questions?

Encourage elaboration and discussion

What are funneling questions?

Broad to specific sequence of questions

Why are open-ended questions preferred?

Encourage trust and deeper responses

What are problematic questions?

Why questions, multiple questions, question-answer traps

Why should “why” questions be avoided?

They can sound judgmental and make clients defensive

What are multiple questions?

Asking several questions at once causing confusion

What is a question-answer trap?

Rapid questioning that feels like interrogation

What is clarifying?

Encouraging clients to elaborate and explain their thoughts

What are techniques for clarifying?

Trailing words, repeating phrases, probing questions

What is empathy?

Understanding a client’s perspective without judgment

When should advice be given?

Only when problem is understood and solutions are appropriate

What are steps for giving advice?

Nonjudgmental, identify problem, explain need, suggest plan, ask open-ended follow-up

What is a discrepancy in counseling?

Conflict between a client’s words and actions

Why address discrepancies?

Help resolve ambivalence and promote behavior change

How should discrepancies be addressed?

Nonjudgmentally and with curiosity

What are ways to note discrepancies?

On one hand/on the other hand, tentative language, stating observations

How should you handle challenging clients?

Stay calm, acknowledge feelings, listen, find common ground, use facts, create plan

What are strategies for communicating complexity?

Be concise, reduce jargon, use visuals, break information down

What techniques simplify communication?

Chunking, comparing, storytelling, metaphors

What is the biggest goal of communication in dietetics?

Build trust and support behavior change