A _______________ enables a printer to automatically print on both sides of the paper.

duplex assembly

A _______________ enables organizations to implement changes to IT infrastructure in a safe and cost-effective manner

change management process

A hacker who goes through the garbage looking for information is engaging in _______________.

dumpster diving

A hardware firewall _______________.

inspects incoming packets individually

A hot, sluggish device might use _______________ to protect the device's CPU from heat damage.

thermal throttling

A laser printer creates an image of dots, called a _______________ which is held in memory before printing.

raster image

A mobile device overheats for seemingly no reason. What is the most likely cause?

Defective battery

A user has a credit card-sized card used to prove her identity with a PIN. What is this card called?

Smart card

A(n) ______________ number can be used to unlock a phone.

IMSI

A(n) _______________ RFID tag uses a battery or external power source to send out and receive signals.

active

A(n) _______________ provides a map for how everything connects in an organization's network.

network topology diagram

A(n) _______________ supplies one of the most critical aspects of docking stations, but in a smaller, more portable format: support for connectors that the laptop lacks.

port replicator

An SSL/TLS-based VPN uses the standard SSL/TLS port, _______________.

TCP 443

An intrusion prevention system will _______________.

prevent intrusion and also stop attacks as they are occurring

Anti-malware programs can passively monitor your computer's activity. What are they called when operating in this mode?

Virus shields

Assuming a printer is in good working order and online, what should you check next if nothing prints?

Print spooler

At the end of the laser printing process, what is cleaned?

Imaging drum

Batteries should be charged to at least how much when in storage?

70-80 percent

Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?

Software

Besides the display, what is a very large battery drain for a mobile device?

Wireless communication

Both wired and wireless networks can use _______________ to enable you to blacklist or whitelist devices.

MAC filtering

Checking out new and updated applications without putting the systems and data you depend on at risk is known as _______________.

sandbox testing

Continuous-feed paper with holes on its sides, used by some dot-matrix printers is known as _______________ paper.

tractorfeed

Developers can create new smartphone apps using a well-standardized _______________.

API

During the laser printer process, after the erase lamp exposes the entire surface of the imaging drum to light, what happens to the photosensitive coating?

It becomes conductive.

Factory reset, or reset to factory default, is also known as a _______________.

hard reset

Generally, mobile devices do not include a(n) _______________ because they do not have a lot of services listening on open ports.

firewall

Generally, mobile devices have two types of radios: _______________.

802.11 and Bluetooth

Having a user logon at a certain time of day, or even within so many seconds or minutes of another event, is known as a(n) _______________ factor.

temporal

How are dots put onto the surface of paper from a direct thermal printer?

By burning

How does a computer determine who can or should access it, and once accessed, what that user can do?

Authentication

How is laser printer resolution measured?

Dots per inch

IMAP4 uses TCP port _______________.

143

Improper charging of a laptop stems from which component not doing its job?

AC adapter

In Android, where would you go to force stop an app?

Application manager

In a laser printer, the _______________ uses friction to separate a single sheet from any others that were picked up.

separation pad

In a laser printer, the pressure roller and heated roller are used to _______________.

fuse the toner to the paper

In a laser printer, what component is used to write a positive image on the surface of the drum?

Laser

In a laser printer, what must be done to the drum to make it receptive to new images?

It must be charged with a uniform negative charge.

In laser printers, what component applies a positive charge to the paper, drawing the negatively charged toner particles to the paper?

Transfer corona

In the change management process, what part of the change defines who and what the change will affect?

scope

In what relative humidity range are most computers designed to operate?

30-40%

In what type of social engineering attack does the attacker make a phone call to someone in the organization to scam them into revealing information?

Vishing

Infrared Data Association (IrDA) requires _______________, meaning that devices have to be directly facing each other, requires very short distances (sometimes inches) between devices, and has very slow data rates.

line of sight

Inkjet printers are also called ink-_______________ printers.

dispersion

Laser printers are particularly effective for printing _______________.

spot color

Laser printers usually use a laser as the light source because of their _______________.

precision

Microsoft's encryption method of choice for a WAN is _______________.

IPsec

Mobile devices connect to the outside world through the cellular networks or through various _______________ Wi-Fi standards.

802.11

Modern mobile devices use what type of battery?

Li-Ion

Most Web sites today use _______________ to encrypt connections.

TLS

Most computer attacks are accomplished through what type of attack?

Social engineering

Most mobile devices allow the user to set a(n) _______________ by using a password, PIN, pattern, fingerprint, and/or facial recognition to block strangers from accessing the device.

screen lock

Most mobile devices have a few _______________ stickers that change color when exposed to water.

liquid contact indicator

Most printers, scanner, and multifunction devices connect to a computer via a(n) _______________.

USB port

PGP and S/MIME are examples of _______________.

encryption standards

POP3 uses TCP port _______________.

110

Physical security, authentication, users and groups, and security policies are all aspects of _______________.

access control

Port forwarding enables you to open a port in a firewall and direct incoming traffic on that port to a(n) _____________.

specific IP address on your LAN

Removing OS restrictions on an Android device is known as _________________.

rooting

SMTP uses TCP port _______________.

25

Sally is a member of multiple groups. A file has been granted different permissions to these different groups. What is Sally's effective permission?

Combined permissions of all groups

Secure IMAP4 uses TCP port _______________.

993

Secure SMTP uses TCP port _______________ or 587.

465

Swiping and pinching are graphical user interface (GUI) _____________.

gestures

Tablets generally lack _______________.

cellular data connection

Techs help organizations institute _______________ practices to protect company assets. These include inventory lists, database systems, and barcodes, among other things.

asset management

The _______________ consists of techs and representatives from management, IT security, and administration who review the change documentation and either approve or deny the change.

change board

The _______________ feature enables smartphones to receive broadcasts from national emergency broadcast systems, such as the Emergency Alert System (EAS) in the United States.

emergency notification

The _______________ is a priority-ordered list of the other carrier networks and frequencies it should search for when it cannot locate its home carrier's network.

Preferred Roaming List (PRL)

The most common way to connect to a Wi-Fi network is through the _______________ app.

Settings

The primary input method for a smartphone is through a(n) _______________ interface.

multi-touch

The process involved in buying assets that your project needs is known as the _______________.

procurement life cycle

To determine if a device is a portable computing device or a mobile device, look at its _______________.

operating system

To lock down security settings on an individual system on a network, what would you use?

Local Security Policy

Together, what are viruses, Trojans, and worms called?

Malware

Users rely on _______________ to conveniently find things near them, such as stores and restaurants, or to determine when your Uber driver will show up.

cellular location services

What activity involves simply observing someone's screen or keyboard to get information, often passwords?

Shoulder surfing

What allows a user to log into a computer with a card and PIN number?

Smart card reader

What are the two most common aspect ratios for laptops today?

16:9 and 16:10

What command line command in Windows can be used to update group policy for a specific computer immediately?

gpupdate/force

What digital ports support a second monitor on many laptops?

HDMI, DisplayPort, and DVI

What do laptops often come with to indicate that the webcam is on?

Light

What documents the assets that an organization has deployed and holds in reserve, including the who, what, and where of each asset?

Inventory lists

What does a multitouch touchpad allow a user to do?

Gesture

What has occurred when a user accesses resources without permission?

Unauthorized access

What is a Microsoft protocol used to synchronize Microsoft Exchange e-mail, contacts, and calendars that has become widely used across a range of mobile OS platforms and hardware vendors, including Apple and Android devices?

Exchange ActiveSync (EAS)

What is a feature of the 2-in-1 laptop?

Touchscreen

What is a piece of malicious software that attaches itself to an executable program, makes copies of itself and does malicious things like corrupt data or steal private information?

Virus

What is gradually replacing portable-specific expansion slots?

USB