What obligation does sustainable tourism place on society?

A broad-based obligation.

What is the primary difference between club management and hotel management?

Club members feel more ownership of the property than hotel guests.

What is the largest source of income for most cruise lines?

Fares

What do steamboat cruises provide?

A unique American experience, providing a chance to see America's heartland.

What type of leader inspires others to achieve more than they believed possible?

Transformational leader.

What is the act of getting the most done with the fewest number of inputs?

Efficiency.

What does decision-making in hospitality include?

Scheduling employees, deciding menu items, or determining the mission of the business.

Why do businesses use managed food services?

Quality and financial arrangements are better.

What does feeding military personnel include in managed services?

Feeding troops, officers in clubs, dining halls, and military hospitals.

What are some driving forces and trends in college campus foodservice?

Branded concepts, privatization, campus cards, and computer use.

What does the leisure and recreation segment of managed services include?

Stadiums, arenas, and parks.

What is one benefit of the hub-and-spoke system?

Larger-capacity planes can be used.

What is the multiplier effect in tourism?

New money spent by tourists and then re-spent by hotels and restaurants in the community.

How is recreation defined?

Refreshment of strength and spirit.

What are large facilities where meetings and expositions are held, usually in city centers, called?

Convention centers

Which company is credited with inventing cruising?

Peninsula and Oriental Steam Navigation Company

How long does the average cruise last?

7 days or less

What is the highest ranking position on a cruise ship?

Captain

What leadership practice involves challenging the process?

A leader who is active, searches for opportunities, and experiments and takes risks.

What is a perishable product in hospitality?

A hotel room not sold today is lost revenue.

What does S.W.O.T stand for in S.W.O.T analysis?

Strengths, Weaknesses, Opportunities, Threats.

What advantage do managed services have compared to commercial operations?

Being able to predict the number of meals and portion sizes.

What do inflight foodservice management operators do?

Plan menus, develop product specifications, and arrange purchasing contracts.

What is a major challenge in elementary and secondary school foodservice?

Balancing salability with good nutrition.

Why is budgeting easier with on-campus college foodservice?

Students have prepaid for their meals and their numbers are easier to forecast.

How have managers of health care operations increased cash sales?

By developing concepts like medical malls with retail shops, bakeries, catering, and restaurants.

What are companies that operate their own food service operations called?

Self-operators.

What does interdependency between various segments of the hospitality industry mean?

Each segment, to an extent, depends on another for business.

What is the relationship between recreation and wellness?

There is a direct relationship.

What were the other two ships built by the White Star Line alongside the Titanic?

Olympic and Britannic

Why did air-cruise packages make cruising an option for many passengers?

It enabled more passengers to reach the embarkation point.

What is the average age and marital status of a cruise passenger?

About 46 years old and married

What income level does the luxury segment of the cruise industry cater to?

Over $150k per year

What are regional cruises considered?

The most popular, often specializing in one area such as the Caribbean.