Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

Technical

Managers with ________ skills have the ability to communicate with a wide range of employees

Interpersonal

Setting standards and comparing actual performance to the standard is known as

Controlling

Long-range strategic goals are typically determined by

Top managment

Efficiency and effectiveness are most important for

management to have good results

Management is defined as

the process of coordinating work activities

_ is the set of moral principles and values that people use to answer questions about right and wrong.

Ethics

_ leadership involves charisma, individual consideration, and intellectual stimulation.

Transformational

Leadership can be identified as

showing transactional or transformational traits

Some of the important characteristics for good leadership are

integrity, judgment, and dependability

______ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space

Sustainable event tourism

_______ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

Professional Associates

An event such as the Olympics requires _________ to provide money or in-kind contributions and receive recognition in return.

Sponsors

A special event consultant

should have climbed the "experience ladder"

Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components?

Project management skills

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?

Negotiating Skills

Opening ceremonies, halftime, and postgame shows would be part of what kind of special event?

Sporting Event

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

Charity or fundraising event

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?

Corporate Event

According to the Event Solutions Black Book, what is the most popular site for holding events?

Hotel/resort

The payment exchanged for the promise(s) stated in a contract is called the

Consideration

Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting

Needs Analysis

Large facilities where meetings and expositions are held, usually in city centers, are called:

Convention Centers

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a:

Seminar

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as:

Service contractors

A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a:

Meeting planner

The combination of a meeting and an exposition is called a:

Convention

Attendee registration, exhibit space rentals, and sponsorship are all sources of:

Revenue

A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a:

Destination Management Company

What is the primary outcome of the responsibilities of a convention and visitors bureau?

Generate and increase revenues of a city

What are the five initial career tracks in the gaming industry?

Entertainment operations, Retail operations, Casino operations, Food & Beverage operations and Hotel operations

In a Las Vegas style casino resort the main difference between the blackjack tables and the poker tables is:

In poker the players bet against each other and the house keeps a portion of each pot

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision

Cabazon

Stand-alone casinos are usually small and are often called:

Slot parlors

The fastest growing sector of casino gaming in the world is:

Asia

A horse track patron play (gambling) through the use of:

Racino

Casinos track patron play (gambling) through the use of:

Loyalty programs

Offering free goods and services to casino patrons in return for their business is called:

Comps

The total amount wagered in gambling is called:

The handle

The "house" sets the odds on casino games to ensure a profit over a period of time. This is the:

House edge

The Senior Olympics would be an example of:

recreation for special populations

Which of the following is the primary difference between club management and hotel management?

Club members feel more ownership of the property than hotel guests.

Places where members gather for social, recreational, professional, or fraternal reasons are called:

Private clubs

Which parks create the atmosphere of another place and time?

Theme Parks

Typical theme parks are Opryland and Disneyland, areas set aside just for:

Fun, rides, and recreation for families

The most visited U.S. National Park is:

Great Smokey Mountain

The first metropolitan park system was established in:

Boston in 1892

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public?

National Park Service

There is a direct relationship between recreation and

Wellness

Cultural tourism or World Heritage sites are often designed by

United nations educational, scientific, and cultural organizations

One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is

Capacity control

An increase in internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of:

current industry trends

Ecotourism refers to:

an emphasis on nature and native cultures

Travel agents =

are a middle person acting as a travel counselor on the behalf of airlines, cruise lines, and hotels

The airline industry, like other segments of the hospitality industry , relies on ______ markets as a source of business

Feeder

New money spent by tourists and then represent hotels and restaurants in the community for goods and services is known as:

The multiplier effect

The benefits of the hub-and-spoke system includes all of the following EXCEPT

Larger capacity plans can be used

Interdependency between various segments of the hospitality industry means that...

Each segment, to an extent, depends on another for business

Recreation is defined as

refreshment of strength and spirit

Sustainable tourism:

places a broad based obligation on society