Which one of following techniques should you use to avoid ambiguity when communicating with others?

c. Use clear, concise language

Ann is conducting an in-person training session to prepare students to take a professional licensing exam. Which actions will help Ann engage students in ways that broaden mutual understanding and learning?

a. Ask questions to gauge understanding and identify areas of confusion c. Have students work in small groups to complete practice exercises e. Begin with a questioning session to assess the groups’ familiarity of the material

Which of the following techniques can be used to help to ensure that issues are identified as early as possible?

a. Monitor adherence to team protocols

What is the main purpose of understanding an issue after it has been identified?

c. To identify its root cause and possible solutions

Which of the following actions should you take when listening to a client describe their issue?

c. Write down key information or questions that can help identify the issue’s root cause