Which of the following is not a formal function of management?

Performing.

How an organization goes about coordinating its resources to accomplish a plan is a key part of the management function of?

Organizing.

Based on our discussion of performance, the degree to which an organization achieves a stated goal refers to:

Effectiveness.

A manager's _____ skill is demonstrated in the way a manager relates to other people and interacts effectively with them.

Human.

Which of the following managerial skills is most important at lower organizational levels?

Technical Skills.

______ is defined as opening of markets to competitors throughout the world and is one of the main reasons business environments today are so dynamic.

Globalization.

A manager's ability to accomplish goals through the minimal use of necessary resources is referred to as:

Efficiency.

Juan Perez, the President of WV Railroad, must acquire, analyze, and interpret information received from various sources and to make complex decisions. He will need to rely primarily on his:

Conceptual Skills.

Robert, a top-level manager at an advertising agency, spends a significant part of his workday identifying goals for future organizational performance and deciding how to attain these goals. This involves which management function?

Planning.

Success in the new workplace depends on the strength and quality of:

Collaborative teams.

During the industrial revolution emphasis was placed on:

Quantity of output.

Robert Owen is known as being:

The father of human resource management, Socially responsible for his time, and a successful entrepreneur.

Scientific management was formally developed by:

Frederick W. Taylor.

Each of the following is considered one of the Scientific Management's four principles except:

Gives employees autonomy to do their work their way.

______ believed that conflict could be resolved by 1) voluntary submission by one side., 2) struggle and victory of one side over the other., 3) compromise or., 4) integration.

Mary Parker Follet.

Which management author is credited for introducing the concept of the "knowledge worker"?

Peter Drucker.

Max Weber developed the concept of ______ which eliminated problems associated with favoritism and nepotism.

Bureaucracy.

The Humans relations movement came out of which management theory/approach?

Hawthorne studies.

________ can be defined as approaching quality improvement from a total corporate, process-oriented, and customer driven concept.

Total Quality Management.

Which of the people you studied in chapter 2 is known for the $5 day, a wage that at the time was almost twice the previous rate for a nine-hour day?

Henry Ford.

Organizations are generally considered to be part of a closed system.

False.

When we read that more men are staying home and taking care of the children while the wife works, that is an example of which general environmental factor?

Socio-cultural.

When a manager learns that the minimum wage has risen that will impact employment/unemployment, the company is being affected by which of the factors in the general environment?

Economic.

______ also known as its macroenvironment, comprises the five factors-----technological, economic, sociocultural, legal/political, and international--that affect all industries and firms.

The general environment.

When our aging society's preference healthy eating and living increase, the company is being affected by which of the factors in the general environment?

Social/socio-cultural.

_________is the shared philosophies, values, beliefs, and behavior patterns that form the firm's core identity.

Organizational culture.

The ________, also known as the operating or industry environment, refers to elements within the external environment that interact directly with the organization.

Task Environment.

_______ are firms that provide the resources, information, raw materials, and other components or activities as inputs for firms.

Suppliers.

Those macro or general environmental factors that affect all firms and industries arising from outside of the firm's country of origin are referred to as:

International factors.

_________, part of the organization's task environment, are those companies that directly compete for the same customers using similar products or services.

Competitors.

Definition of Management

The process of effectively and efficiently Planning, Organizing, Leading and Conrtolling (POLC) the actions of employees in combination with other resources to achieve organizational objectives.

Planning

The process of setting goals and determining actions necessary to attain them.

Organizing

The process of determining the resources and activities required to achieve the organizations objectives.

Leading

Utilizing influence to motivate employees to achieve goals.

Controlling

The process following up to ensure that actual performance is leading to goal attainment.

Efficiency

The ability to achieve goals through minimal use of necessary resources.

Effectiveness

The ability to set and achieve goals.

The Art of Management

Involves knowing when it is appropriate to apply management concepts and when it is not, depending on the situation.

First Line Management

Sales reps, research associates, technical, operating and other employees.

Middle Management

supervisors, foremen, head nurses, team leaders, coaches.

Top management

Vice Presidents, division heads, directors.

Executive Management

CEO, CFO, President.

Functional Managers

Responsible for any one primary or support function.

General Managers

Oversee a total operating unit, including all the functional (primary and support) activities of the unit.

Conceptual Skill

The mental ability needed to acquire, analyze, and interpret information received from various sources and to make complex decisions.

Technical Skills

Include the ability to use the knowledge, tools and techniques of a specific discipline or field.

Human Relations Skills

the many diverse abilities required to understand other people and to interact effectively with them.

Interpersonal Roles

Involve working directly with other people, such as subordinates, superiors, peers, or people outside the organization.

Informational Roles

Require a manager to receive important information and disseminate it among the appropriate people (stakeholders).

Decisional Roles

Involve making decisions that affect the people.

Technological Development

Refers to accomplishing work using technical processes, methods, or knowledge.

Corporate Downsizing

Popular technique designed to eliminate layers of hierarchy and reduce the number of employees in general and managers in particular.

Empowerment

The process of granting employees authority to make key decisions within their enlarged areas of responsibility.

Management Science

Involves mathematical models and advanced technology that can be used to solve a wide variety of problems.

Closed System

Interaction has a minimal effect on the firm and how it operates.

Open System

Means that the firm or organization is not only affected by the environment but also affects the environment.

Contingency Approach

The assumption that different conditions and situations require the application of different management techniques.

General Environment

The macro environment that is composed of five factors external to the organization and industry which also indirectly affects and organization.

Task Environment

Those external factors that interact directly with the organization.

Internal Environment

factors inside the organization such as its culture, organizational structure, policies and people.

Technological

The means by which organizations transform inputs into outputs.

Economic

In simple terms we are referencing the business cycle.

Socio/Cultural

Demographic Forces and Social Forces.

Legal/Political

Refer primarily to the activities of Federal, State and Local governments that may have impacts on organizations.

International

Any international upheaval that could indirectly affect organizations that have ties to affected area.

Regulatory Agencies

Main goal is to protect legal rights of employees and consumers, create competition in the marketplace and protect the ecological environment.

Special Interest Groups

Spokesperson/Voice for the people due to powerful organizations being unresponsive to people's needs and wishes.

Organization Culture

Shared philosophies, values, beliefs, and behavior patterns that form the organization's core identity.

Complexity

The number of key factors operating in the organizational environment and the similarity of these factors.

Change

The frequency and extent of changes of key factors in the organizational environment.