Term

Client communication

Definition

- Lawyers are responsible for their legal assistants actions, so assistants must maintain competent, courteous, and prompt service. - Legal assistants interact with clients often, so must have strong communicationo skills

Term

What affect does affective communication skills have?

Definition

-The firms reputation -client retention -future business

Term

Reasons for emailing clients

Definition

- requesting outstanding items needed to complete a transaction - verifying client identity (ethical requirement) - Diarizing key dates