Nonemergency

Not relating to or constituting an emergency, nonemergency medical care refers to?

Physical Non Verbal communication

The use of sign language without voice is this form of communication

38%

What percentage of communication is considered voice?

Feedback

The communication process reaches its final point ___ when the message has been successfully transmitted received and understood

Paralanguage

The way something is said, instead of what is said, refers to what type of nonverbal communication?

Urgency

Call classification involves the sorting of calls for service by?

Critical Listening

When listeners evaluate a message and respond with their opinion, this is?

Articulate

The ABCs of radio communication techniques does not include, which of the following? Accuracy, brevity, clarify, articulate

Decode

To comprehend the information from the center, the receiver must first be able to receive the sender’s information and then ___ or interpret it

Routine

Habitual or mechanical performance of an established procedure refers to?

Ask a question regarding their intent

When dealing with suicidal collar, it is recommended that if you have any doubt about what the person may be hinting at, you should ___

Comprehensive listening

This listening type ___ is found in nearly all aspects of our lives and is one of the primary ways we learned such as in a university lecture

Effective pausing

Most people are not comfortable with silence: the call taker listening technique that uses silence is called what?

Paraphrasing

Repeat or summarize the story that the color just told you in your own words is?

Regression

Hysteria is a type of?

Verbal Communication

Effective communication includes the use of words while the delivery of the intended message is being made. This is called?

Nonverbal cues

Research has revealed that ___ may also affect whether you are successful in getting a job offer

Visual communication

“A picture is worth 1000 words” is an adage that describes what type of communication?

Discriminative Listening

People who are sensitive to the speakers, speech rate, pitch, and emphasis may better understand when there are differences in meaning

Positional address

When the collar provides the location based on their physical relationship to a landmark or building is known as?

Collar information

Which of the following is not an element used in classifying an incident?

Context

This setting and situation in which communication takes place ___

Storytelling

The following is not a method of communicating personality

Minimal encouragement

Nonverbal, active listening techniques include the use of appropriate body language. Which of the following is not considered body language or nonverbal? Eye contact, facial expression, minimal encourager, nodding