Intrapersonal communication

internal/self-focused communication

Interpersonal communication

communication between self and others

Communication

process of creating and sharing meaning

Canned plan

Planned/learned strategy for a specific situation

Types of Context

Physical, sequential, psychological, social, cultural.

Types of noise

External, physiological, internal, semantic.

Types of channels

Auditory, visual, olfactory, tactile.

Types of listening

Appreciative/expansive, comprehensive, empathetic, critical, active.

Positive face needs

The desire to be viewed positively by others.

Negative face needs

The desire to be autonomous.

Mirroring

Imitating another person while in communication.

Johari Window segments

Open self, blind self, hidden self, unknown self.

Warmth/warmth cues

approachability, trustworthiness, compassion.

Competence/competence cues

knowledge, confidence, capability.

Relational maintenance

constructive conflict: differentiating, circumscribing, bonding.

5 conflict styles

Competing (I win you lose), Avoiding (I lose you lose), Compromising (both win and lose), Accommodating (I lose you win), Collaborating (I win you win).

Schismogenesis

formation of social divisions

STLaC system

Stop, Think, Listen, Assertive Communication.

Relational Transgression

when a "sacred" rule in a relationship is broken

Forgiveness

spiritual + cognitive process of transforming the meaning of an event

Reconciliation

behavioral process of taking action to restore a relationship or create a new one (follows forgiveness)

Extemporaneous speaking

a thoroughly prepared and pre-organized speech.

Cognitive restructuring

process of identifying and challenging negative and irrational thoughts

Universal expressions/SADFISH

Sadness, anger, disgust (contempt), fear, interest, surprise, happiness.

Social capital

productive relationships/reputations in a community.

Policy proposition

advocates a course of action, informed by facts and values.

Illustration

a detailed explanation/example

Small group communication

communication btwn people who: share a common goal, feel connected w/ each other, and coordinate behaviors

Task communication

directly relates to the accomplishment of group goals

Relational communication

establishes and sustains group's social atmosphere

Task roles (group)

Initiator, information seeker, information giver, opinion seeker, elaborator, coordinator, orienter, evaluator, procedural technician, recorder.

Relational roles (group)

Encourager, harmonizer, compromiser, gatekeeper, expediter, standard setter.

Disruptive roles (group)

Aggressor, blocker, self-confessor, recognition seeker, joker, dominator, help seeker, special-interest pleader.

Goals/Steps of active listening

Attend, understand, remember, respond.

Stages of relationship building

Initiating, experimenting, intensifying.