The three digit telephone number “911” have been designated as the “__” for citizens throughout the United States to request emergency assistance it is intended as a nationwide telephone number and gives the public fast and easy access to a public safety answering point (psap)
Universal emergency number
| Term | Definition |
|---|---|
The three digit telephone number “911” have been designated as the “__” for citizens throughout the United States to request emergency assistance it is intended as a nationwide telephone number and gives the public fast and easy access to a public safety answering point (psap)
| Universal emergency number |
In 1967 the president commission on law-enforcement and administration of justice recommended that a nationwide ___ number be established for reporting emergency situations
| Single |
In November 1967, The ____ met with the American Telephone & Telegraph company (AT&T) to find a means of establishing a universal emergency number that could be implemented quickly.
| FCC (federal commission) |
In 1968, AT&T announced that it would establish the digits 911 (nine-one-one) as the emergency code throughout the ___
| United States |
The first number one call was placed on February 16,? | 1968 |
In what year did Texas receive its first 911 call? | 1967 |
A telecommunication device that uses radio waves over our network area served through a cell site or base station at a fixed location, enabling calls, transmit wirelessly over a wide range, to a fixed landline or via the Internet is called a ? | Cellular |
A technology that allows you to make voice calls using a broad band Internet connection instead of a regular phone line is a ? | VoIP |
___ services can be used from virtually any Internet connection anywhere, raising challenges and determining the callers location | Portable and are connected VoIP |
___ calls may not connect to the PSAP or may improperly ring to the administration line, which may not be staffed after hours for by 911 trained operators | VoIP 911 |
The FCC requires all wireless carriers and text messaging providers to send an automatic ___ message that will advise if a message did not go through | Bounce back |
___ messages minimize the risk of mistakenly believing a text to 911 was transmitted | Bounce back |
With ___ ___ there is no need to press a “send” key | Real time text |
___ ___ ___ phones, our favorite tools of terrorist, pranksters, telephone, hackers, and decoy callers | Non-service initialized |
___will be the area code of an NSI phone | 911 |
Prepaid funds out minutes are the favorite tool of prankster‘s harassing the __ | 911 centers |
Before the designation of 911, callers dialed __ for an operator
| 0 (zero) |
____ ____ service services in the mid 1970s included selective routing, ALI, and ANI | Enhance 911 |
Eventually, E911 included: | Default, routing, selective transfer, and fixed transfer |
___ ___ allow services to take advantage of a 911 through modern technologies | ALI automatic location |
A feature enabling the service supplier to identify the call telephone number | ANI |
A facility operating continuously and responsible for receiving 911 calls is a? | PSAP |
_____ _____ it’s a method of responding where a PSAP transfers the call to the appropriate agency | Transfer method |
Emergency calls needing transfer should be transferred without delay. This is called? | Transfer protocol |
Failing to advise the color of a transfer and failing to stay on the line is a high liability risk called ? | Blindn transfer
|
NENa recommends __ i’m 91 calls to be answered within 10 seconds | 90% |
NENA recommends ___ of calls be answered within 20 seconds | 95% |
PSAP’s most directly receive TTY calls without relying on an outside relay service or third-party services, giving all Americans ___ to emergency service
| Direct access |
___ means emergency services for TTY users are as effective as those for voice callers | Equal access |
Elements of equal access include | Response, time and quality, hours of operation, all features available |
TTY is a device used with a
___ to communicate with people with hearing or speech impairment | Telephone |
Post TTY devices transmitted via ___ | Baudot |
Computers with ETY modems generally operate an electronic language called | ASCII |
Localities must comply with ___ of the ADA | Title II |
Localities is using 911 are ___ from requiring TTY users to call a different number | Prohibited |
Title II of ADA require requires emergency systems ___ with all TTY codes | Compatible |
Indications of a TTY caller are ___ | Town, recorded announcement, silence or open line |
This is a telephone system that places incoming calls into a queue, sends out a programmed message to call to let them know that their calls have been received and distributes calls to the next available call taker | ACD |
___ is a hybrid FTTY and voice | Voice control over (VCO) |
___ allows a TTY user to type, but he has spoken response
| Hearing carry over (HCO) |
Telephone relay services are provided as required under ___ | Title IV |
TRS allow hearing or speech, disabled person to place calls through a ? | Teletypewriter |
The ___ requires interstate TRS providers offer Spanish to Spanish | FCC |
This type of service uses a special telephone with a tax screen to display captions of what the other party is saying | Captioned telephone service |
711 is the assigned number for accessing forms of telecommunications relay services; however, because of technological limitations ___ forms of TRS are unavailable | Internet protocol based |
In addition to proper equipment, direct and equal access for TTY calls require that PSAP’s use ___ for recognizing and responding to TTY calls | Effective procedures |
The ____ system is considered the heart of a public safety agency | CAD |
Mobile data system is a computerized service using a vehicle to ___ information between an end user and a communication center | Exchange |
Which of the following is not a benefit of a mobile data computer system? | Effective means of communicating non-business related information with coworkers |
A representation of this is usually on a flat surface of the hole or a part of an arena | Paper or printed map |
____ presents the estimated real time locations of units within a service area | Automatic vehicle location (AVL) |
Architectural drawings are ___ | Building blueprints |
This provides a naturally consistent language of location that has been optimized for local applications | USNG |
____ map is an electronic map, which operation is based on a combination of graphic elements assigned to it in the form of electronic information | Digital |
A device that records, stores, and can playback all communication media within the domain to which it is assigned is ? | Logging recorder |
This allows conversation played back after a call has been released
| Instant Retrieval Systems |
This is a meeting for determining the geographic location and transmitting this information to a point where it can be used | Automatic vehicle locator (AVL) |
Per FCC docket # 20840. Federal law grant specific exemption of. ____ calls me the telephone numbers published for emergency services. | Warning tones |
_____ her small, lightweight, handheld, wireless communication units that contain both the transmitter and a receiver, a self-contained, microphone and speaker, and attached power supply (Typically a rechargeable battery) and an antenna | Portable radios |
____ typically allocate 20 or more talk groups (logical channels) to a particular radio frequency channel | Trunking radio system
|
A radio system with a computer that selects the channel and monitors there before transmitting is more technically complex than other radio system is a ? | Trunking radio system |
____ is the most basic radio communication system and refers to a traditional method of frequency utilization operating on fixed channels for each user group and it is permanently assigned to fix frequency or a set of frequencies
| Conventional radio system |
____ also contains a transmitter and a receiver. The radio is powered by an external electrical system. (Typically 110 vac ) is connected to an antenna located tens | Base station radio |
____ has the most powerful transmitter in the most sensitive receivers | Base station radio
|
____ are larger than portable radios in our designed to be mounted in a fixed location inside a vehicle | Mobile radio |
_____ I used to increase the effective communication communications coverage area for portable, mobile, or Bay station radios that other way might not be able to communicate with one another | Repeaters |
____ our low cost mid power control station system for a wireless dispatch solution. Use an emergency backup station when in fractured is off-line or four wireless access to different system types for increased ineroperaability between agencies. | Consolette radio |
_____ methodology of transmitting and receiving radio communications via Internet protocol, (IP) a data communication standard used to power, the Internet and home, business
| Roip |
____ i’m more function of the human factors involved in establishing the operational parameters of the network then on the technical issue issues themselves
| Interoperability |
Most public safety, communication radios (portable mobile, base stations and repeaters ) transmit frequencies between ___ and ___ which are dedicated to public service use | 30 MHz and 900 MHz |
Cells are systems, such as global positioning, receivers, call boxes, electronic signs, irrigation systems, and mobile command units, transmit information from remote locations in the microwave band between ___ and ____ | 1GHz and 20 GHz |
Assigned band of frequency, sufficient for radio communication is a | Radio channel |
Virtual radio channels created for or by trunked radio systems is a
| Talk group |
Private, two-way, short distance, voice, communication, service for personnel or business activities of the public would be a ___ | Citizens band
|
A path between two notes and a network is a
___ | Noise |
A device for converting signals (such as electric magnetic waves) enter audio, or visual form is a ___ | Receiver |
An apparatus for transmitting radio or television signals is a ___ | Transmitter |
An acceptable communications link within public safety and public services wireless communication systems permits units from two or more different and entities to interact and exchange information according to a prescribed method to achieve predictable results is a ___ | Interoperability |
The definition of adopted by the FCC for interoperability is defined in section ___ of the commission rules | 90.7 |
As defined by the FCC, emergency communications include any communication related to the imminent safety of __ | Life or property |
According to the FCC, licenses shall exercise such direction and control, as is necessary to ensure that all authorize facilities are employed:
Only for ___ purposes
Only in a ____ manner
Only by ___ persons | Permissible, permissible, authorized |
Frequency licenses are bound by the communications act of | 1934 |
My sensation shall take reasonable precautions to avoid causing harmful | Interference |
These radio frequencies are often used to broadcast revelation signals: | UHF |
___ radio frequency refers to the radio frequency electromagnetic waves ranging from 30 to 300 MHz with corresponding wavelengths ranging from 1 m to tens of meters | VHF |