What is accountability?

Being answerable; having to explain or justify actions

How is accountability often viewed?

Negative and avoided

What is accountability according to the Oz Principle?

A personal choice to take ownership and achieve results

What is the difference between responsibility and accountability?

Responsibility is assigned; accountability is taken

What does “above the line” mean?

Victor mindset (things happen because of you)

What does “below the line” mean?

Victim mindset (things happen to you)

What are examples of below-the-line behaviors?

Blaming, excuses, denial, confusion, ignoring, “not my job”

What is the “blame game”?

Avoiding responsibility by blaming others or circumstances

What are the 4 steps of accountability?

See it, Own it, Solve it, Do it

What does “See it” mean?

Acknowledge reality without denial

What does “Own it” mean?

Take responsibility instead of blaming

What does “Solve it” mean?

Actively find solutions

What does “Do it” mean?

Follow through with action

Why is accountability important in healthcare?

Ensures patient safety, professionalism, and outcomes

What is the main issue in workplace conflict scenarios?

Avoidance of responsibility and lack of communication

How should workplace conflict be handled?

Acknowledge issue, take ownership, communicate, resolve collaboratively

What is the issue in quality control scenarios?

Failure to report problems and lack of ownership

What should be done in quality issues?

Report, investigate, and correct proactively

What makes an email unprofessional?

Informal tone, poor grammar, lack of respect

Why is social media behavior important for dietitians?

Professional image applies outside workplace

What is wrong with posting offensive content online?

Violates professionalism and public trust

Is chronic lateness professional?

No, even if time is made up later

Why is oversharing with clients inappropriate?

Violates professional boundaries

What is a boundary violation?

Blurring professional and personal relationships

Is dating someone connected to your work appropriate?

Potential conflict of interest depending on relationship

What is wrong with delaying patient care (weekend case)?

Prioritizes personal convenience over patient safety

What is wrong with giving biased nutrition advice?

Not evidence-based; influenced by personal beliefs

What is wrong with ignoring standards of care (TPN case)?

Violates professional standards and evidence-based practice

What is unprofessional about not participating in class or presentations?

Lack of engagement and respect

What is unprofessional about answering phone during presentation?

Disrespectful and unprofessional conduct

Can you practice in Alberta without being registered?

No

Are professional titles portable between provinces?

No

What must you do before practicing in a new province?

Register with that province’s College

What should you do if someone misuses protected titles?

Report to the College

Why is reporting title misuse important?

Protects public and profession integrity

What should you do if a patient crosses boundaries repeatedly?

Terminate therapeutic relationship if needed

What is “reasonable grounds” for reporting misconduct?

Credible information or direct report of inappropriate behavior

When are you required to report misconduct?

When reasonable grounds exist

What are signs of boundary erosion?

Lending money, favoritism, unnecessary treatment

Is accepting small gifts always inappropriate?

Not necessarily; depends on context

What is the most important principle in all scenarios?

Public protection

What mindset leads to professionalism?

Above-the-line (accountability mindset)