Marketing Chapter 10

Created by Meiley Shuck

Good*
“A tangible physical entity.”

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TermDefinition
Good*
“A tangible physical entity.”
Service*
“An intangible result of the application of human and mechanical efforts to people or objects.”
Idea*
“A concept, philosophy, image, or issue.”
Consumer products*
“Products purchased to satisfy personal and family needs.”
Business products*
“Products bought to use in a firm’s operations, to resell, or to make other products.”
Convenience products*
“Relatively inexpensive products that are purchased frequently and that require a minimum amount of effort on the part of the consumer to select and purchase.”
Shopping products*
“Items customers don’t buy often and that they need to think carefully about before purchasing.”
Specialty products*
“Items, with unique characteristics that buyers are willing to expend considerable effort to obtain.”
Unsought products*
“Products that consumers are either unaware of or are not interested in actively considering before purchase.”
Installations*
“Facilities and nonportable major equipment.”
Accessory equipment*
“Equipment that does not become part of the final physical product but is used in production or office activities.”
Raw materials*
“Basic natural materials that become part of a physical product.”
Component parts*
“Items that become part of the physical product and are either finished items ready for assembly or items that need little processing before assembly.”
Process materials*
“Materials that are used directly in the production of other products but are not readily identifiable.”
MRO supplies*
“Maintenance, repair, and operating items that facilitate production and operations but do not become part of the finished product.”
Business services*
“The intangible products that many organizations use in their operations.”
Product item*
“A specific version of a product that can be designated as a distinct offering among a firm’s products.”
Product line*
“A group of closely related product items viewed as a unit because of marketing, technical, or end-use considerations.”
Product mix*
“The total group of products that an organization makes available to customers.”
Width of product mix*
“The number of product lines a company offers.”
Depth of product mix*
“The average number of different products offered in each product line.”
Product life cycle*
“The progression of a product through four stages: introduction, growth, maturity, and decline.”
Introduction stage*
“The first stage of a product’s life cycle in which the product is initially released into the market and when sales start at zero and profits are negative.”
Growth stage*
“The stage of a product’s life cycle when sales rise rapidly and profits reach a peak and then start to decline.”
Maturity stage*
“The stage of a product’s life cycle when the sales curve peaks and starts to decline as profits continue to fall.”
Decline stage*
“The stage of a product’s life cycle when sales fall rapidly due to the reduction in the original needs and wants or because of the introduction of another product innovation.”
Innovators*
“First adopters of new products.”
Early adopters*
“Careful choosers of new products.”
Early majority*
“Those adopting new products just before the average person.”
Late majority*
“Skeptics who adopt new products when they feel it is necessary.”
Laggards*
“The last product adopters, who distrust new products.”
Brand*
“A name, term, design, symbol, or other feature that identifies one marketer’s product as distinct from those of other marketers.”
Brand name*
“The part of a brand that can be spoken.”
Brand mark*
“The part of a brand not made up of words.”
Trademark*
“A legal designation of exclusive use of a brand.”
Trade name*
“The full legal name of an organization.”
Brand equity*
“The value of a brand, as determined by the consumer’s perception of its quality and appeal.”
Brand loyalty*
“A customer’s favorable attitude toward a specific brand.”
Brand recognition*
“A customer’s awareness that the brand exists and is an alternative purchase.”
Brand preference*
“The degree of brand loyalty in which a customer prefers one brand over competitive offerings.”
Brand insistence*
“The degree of brand loyalty in which a customer strongly prefers a specific brand and will accept no substitute.”
Manufacturer brands*
“Brands owned by the manufacturer rather than the reseller.”
Private distributor brands*
“Brands owned by a reseller.”
Generic brands*
“Brands indicating only the product category.”
Individual branding*
“A marketing approach in which every product or service provided by a company is promoted and sold using its own distinct brand name and identity.”
Family branding*
“A strategy where a company markets and promotes its wide range of products or services with a single, unified brand name and identity.”
Brand extension*
“Using an existing brand to brand a new product in a different product category.”
Co-branding*
“A strategy that involves two or more brands collaborating to create a joint product, service, or marketing campaign that leverages the strengths and equity of each brand.”
Brand licensing*
“An agreement whereby a company permits another organization to use its brand on other products for a licensing fee.”
Packaging functions*
(Not a single definition line — but the slide lists functions such as protection, convenience, waste prevention, storage ease, and promotion.)